1. Order & Payment

Q: How long will it take to process my order?
A: Orders are processed within 1-2 business days after payment confirmation. No processing on weekends or public holidays.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal
Q: Can I change or cancel my order after placing it?
A: Order changes or cancellations are only possible within 1 hour of placement. Contact our live chat support immediately for assistance.

2. Shipping & Delivery

Q: Do you ship outside the U.S.?
A: No, we currently only offer shipping within the U.S.
Q: When will I receive my order?
A: Standard Shipping: 7-15 business days (after order processing).
Q: How can I track my order?
A: A tracking number will be sent to your registered email once your order ships. Track your package on our website’s "Track Order" page or the courier’s official site.
Q: When do I get free shipping?
A: Free standard shipping is available on all orders over $80.

3. Returns & Refunds

Q: Can I return an item if I change my mind?
A: Yes. Items must be unused, in original packaging, and returned within 14 days of delivery. You will be responsible for return shipping costs.
Q: How long does a refund take to process?
A: Refunds are processed within 3-5 business days after we receive and inspect the returned item. It may take 3-7 additional days for the refund to reflect in your account, depending on your payment provider.
Q: Are customized items returnable?
A: Customized items are non-returnable unless there is a manufacturing defect.

4. Products

Q: How do I know if a product is suitable for my pet?
A: Check the product description for size, material, and applicable pet weight/breed details. Contact our support team for further advice.
Q: Are your pet products safe?A: All our products are made with pet-safe materials and comply with U.S. pet product safety standards.